Head of Public relation will receive the application and review it.
From the list of menus on left click "Task" then click "Pool" to access all tasks that has not worked on yet.
Figure :Accessing list of task
From the list of task click on the intended one or click on "eye" like symbol to open it.
Figure :List of tasks
User will be landed on the page with option to work on the task or assign it to public relation officer to work on it. See figure below.
Figure :Working on review
1. Assign - HPR can assign task to PR-officer by clicking "Assign" as shown on the figure above.
Select the user to assign, write the instruction if any, then click "Assign User" to complete the assignment.
Figure :Task assignment
2. Work on Review - HPR will commit to review the task by clicking "Work on Review Complaint" as shown on figure x above.
Click "Ok" to confirm working on complaint review. See figure below.
Figure :Confirm working on review
User will be landed on the page shown below.
Figure :Reviewing complaints
Here user can;
1) Click dropdown menu on the tab to open it.
2) Edit the received complaint to match the format and appropriate language.
3)Return complaints to compliant for improvements.
4)Add the responsible office where the complaints will be attended. by clicking the "Pen" like symbol as shown on the figure x above.
Then, select the office and click "Save Changes" to
Figure :Select the responsible office
5)Approve complaint for further proceedings. (Click "Approve Review" as shown on the figure x above.)
Then click "confirm" to confirm approving the complaint review.
Figure : Confirm review
1.2 Delegation review
The assigned responsible office will see the complaint on the list of tasks.
To open, click on the intended one or the "eye" like symbol.
FIgure :List of task
Click "Work on Delegation Review" to review the received complaint.
Figure :Work on delegation review
Click "Ok" to confirm working on delegation review.
Figure :Confirm working on delegation
Click "Approve" to approve the complaints received, or click "Return" to ask for clarification.
Figure :Approve review
Click "Confirm" to confirm the approval of the review of received complaint.
Figure :Confirm approval
1.3 Response
The head of office will opt to work on response or assign it to other officer.
Figure :Work on response
1.3.1 Work on response
1)For working on response, click on "Work on Response" as shown on the figure x above. On the popup window click confirm to confirm working on the response.
Figure :Confirm working on response
Fill in the details required for response then click "Save", as shown on the figure below.
Figure :Response
2)For assigning the task to other officer, click "Assign" as shown on the figure x above. On the popup window select the staff, write instruction if any then click "Assign user " See figure below.
Figure : Task assignment
1.3.2 Assignment working on response
The assigned user will see the task by clicking "My Task" on the menus, then click on the intended task to open it.
Figure :List of tasks
User will fill in the required form and click "Save" to save. See figure x above. Then click "Submit Response" to submit or click "Edit form" to edit details, save and submit. See figure below.
Figure :Submitting response
Then click "Ok" to confirm submitting response, as shown below.
Figure :Confirm submitting response
1.4 Response Review (HPRM)
The submitted response will be in the list of task in a pool. Click on it to open. Work on it or assign task to other officer in PRMU office.
Figure :Work on response review
After clicking on "Work On Response Review" a popup window will appear where user will click "Ok" to confirm working on review. See figure below.
Figure :Confirm working on review
User will view the response posted, where will be able to return for improvements if not satisfied, Or approve if satisfied.
Figure :Review response
1.5 Authorize Response.
Director general will see the the response task from the tasks in a pool and click the intended task to open it.
Figure 1.5 (a):List of tasks
User will see the response details and click "Work On Authorize" to work on it.
Figure 1.5(b):Work on authorise
Click "Ok" to confirm working on authorize.
Figure :Confirm working onresponse
Click apply signature
1.3.1 Work on Response
2. Enquiry
2.1 Application Review
From the list of menus on left click "Task" then click "Pool" to access all the task that has not yet worked on.
From the list of tasks click on the intended on or click "eye" like symbol to open it.
Upon successfully open the task, user can see the window as shown below where can;
See all the details regarding the applicant and application sent.
Return application with comment to the applicant, if need improvements
Approve the application. See figure below.Figure:Application reviewFor approved application click "Confirm" as shown on the figure below.
Figure :Confirm approving application
2.2 Enquiry Response
2.2.1 Assigning Task (DG)
Upon successfully approving the application, user will be needed to delegate task of working on response. On the stage "Enquiey Response" click on "Assign" as shown below.
Figure :Task assignemt
On the popup window select the user to assign, write instructions if any then click "Assign". See figure below.
Figure : Assigning task to user
2.2.2 Working on Response (Manager PR)
The assigned user will find the task in the list of task in "Working on" as shown on the figure below.
Figure : List of tasks
User will see the application details on the summary tab.
Figure : Summary tab
After working on the issue received, user will post the response and attachment if any, then click "Save".
Figure :Working on response
Click "Submit" to submit the response or edit to edit details then save and submitt.
Figure :Submit response
Click "Ok" to confirm.
Figure :Confirm submitting form.
2.3 Review Response (DG)
On stage "Review Response" click the button "Review Response"
Figure :Work on review response
Then click "Ok" to confirm as shown on the figure below.
Figure :Confirm working on review
User will be landed on the page where can review the response submitted. See the figure below.
View the response of submitted response
Return if not satisfied
Approve response. See figure below.
Figure : Reviewing response
For approved application, click "Confirm" to confirm review.
Figure :Confirm approving
2.4 Authorization (DG)
After successfull reviewing the response, user will authorize the response by applying signature.
On the stage "Authorization" user can;
See the summary of the whole application
The click on "Work on authorization" and confirm.
Figure :Review response
Click the button "Apply Signature" and confirm as shown below.
Figure : Apply signature
Click "confirm" to confirm signing the response document.
Figure : Confirm signing
The signed response will be shared to the applicant.
